My dog's surgery went well and the doctor was very responsive and informative. The nursing staff is fairly worthless. Every time I went it was a 20+ minute wait to be helped because they were doing rounds, particularly one time when I waited in the parking lot for 45 minutes just to pick up my dog because they forgot I was there. I was clued in that their rounds were done when I saw a nurse leave, drive to the grocery store, and return with snacks 15 minutes later. The nurses seem like they're just phoning it in and going through the motions every time I'm there, and clearly snacks are more important than customers.