Overall staff were empathetic and nice. However their doctors were busy and while she promised to call us before the end of her shift, she didn’t. I had to call a couple of times to finally get a doctor on the call to give us an update on our beloved dog. at first they wouldn’t allow us to say goodbye to our rescue pitbull (after it was determined that would be the best path forward so she wouldn’t be suffering anymore)... even though I have asked repeatedly to be present during euthanasia, they were adamant that they wouldn’t allow that due to COVID. I was insistent on seeing her and willing to take her home even though she needed oxygen, so they sent us a list of vets who do home visits... but it wasn’t until after we decided to move her to another vet hospital in Pleasanton that they agreed for us to be in the room before and during euthanasia. We so appreciate their final flexibility and the opportunity to hold my baby girl one last time and fed her treats before she was put to sleep.. everyone was very nice about it... I just wished they prevented the extra stress and emotions if they allowed us to be in the room in the first place. Overall a good place for emergency.